Craftainers is a dynamic, growing online retailer of specialist craft products.  We are a flexible, family-friendly company that values highly motivated and self-driven staff members.  If you think you would be an asset to our business and have a passion for craft we would love to hear from you!  We currently have the following position available within our team:

CUSTOMER SERVICE / MARKETING SUPPORT

• Dynamic growing company
• Friendly and flexible environment
• Part time role
• Located in northern Sydney
  

The main focus of the role will be to undertake customer order management tasks.  This will include taking and processing orders as well as handling phone and email enquiries.  A high level of customer service will be expected by ensuring timely and accurate response to customer enquiries.

In addition you will provide marketing support to assist management in continuing to grow the Craftainers brand.

Duties for this position include (but are not limited to): 

• Regular communication with customers
• Taking orders and accurately entering information
• Preparing and dispatching orders
• Assistance with packing stock for various exhibitions
• Providing exceptional customer service at all times
• Marketing support
• Adhoc administration duties
• General assistance to the Management team
  

The successful candidate will ideally:

• have excellent keyboard skills
• be accurate and capable with figures
• possess excellent written and verbal communication skills
• be fluent in English/have clear diction (essential)
• possess strong attention to detail
• be proficient in Excel / Word / Outlook
• have highly developed organisational and time management skills
• have a genuine passion for customer service, marketing and craft.

Other highly desirable skills include:

•  Web development or graphic design experience

Please note that this position is a physical role that requires a lot of lifting, shifting and packing/unpacking of stock.

To apply please send a current resume via email to jobs@craftainers.com.au