Craftainers seeks to build users trust and confidence in the Internet by promoting the use of fair and transparent information practices. To demonstrate our commitment to your privacy, we have detailed below our information management practices.
This statement addresses the following issues:
- What personally identifiable information of yours is collected from you through the web site.
- The organisation collecting the information.
- How the information is used.
- With whom the information may be shared.
- What choices are available to you regarding collection, use and distribution of the information.
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information.
- How you can correct any inaccuracies in the information.
If you feel that this company is not abiding by its posted privacy policy, your first course of action is to contact Craftainers's management. Click here to contact Craftainers Management
Quick Links
Information Collection and Use
Craftainers collects information from its customers at several different points within the website. Craftainers is the sole owner of the information collected on this website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Order
Craftainers requests information from our customers on our order forms. Here customers must provide contact information (like name and shipping address) and financial information (like credit card number, and expiry date). This information is used for billing and shipping purposes. If we have trouble processing an order, this contact information is used to get in touch with our customers.
Log Files
Craftainers uses IP addresses to analyze trends, administer the site, and gather broad demographic information for aggregate use. IP addresses alone are not linked to personally identifiable information. They may be used with other information in the attempt to catch fraudulent users of this site. Especially those where stolen credit cards are used.
Sharing
Craftainers will not share any of your personal demographic information. We use an outside shipping company to ship orders, and a credit card processing company to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Links
Craftainers may from time to time contain links to other websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage our customers to be aware, when they leave our site, to read the privacy statements of each and every website that requests personally identifiable information. This privacy statement applies solely to information collected by Craftainers.
Surveys & Contests
From time-to-time Craftainers may request information from users via surveys. Participation in these surveys or contests is completely voluntary and the customer therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as email address), and demographic information (such as Country and State). Contact information will be used to notify winners and or award prizes. Survey information will be used for the purposes of monitoring or improving the use and satisfaction of this website.
Security
Craftainers takes every precaution to protect our customers information. Sensitive information is protected both online and offline. When ordering and sensitive information is requested (such as credit card number), that information is encrypted and protected with the best encryption software in the industry - SSL. While on secure pages, such as our order forms, the lock icon will appear on the bottom of most web browsers. To learn more about Encryption [Click here].
While Craftainers uses SSL encryption to protect sensitive information online, we also take precautions to protect customer information offline. Only employees who need the information to perform a specific job (for example, our customer service representatives and managers) are granted access to personally identifiable information. ALL employees and managers are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees and managers are notified and/or reminded about the importance Craftainers places on privacy. The servers that we store personally identifiable information on are kept in secure areas and behind locked doors.
Special Offers/Emails
Most transactions are followed by an email to verify the transaction. We also email customers again as the status of their order changes. Customers may occasionally receive information on products, services, or special offers by way of newsletters. Out of respect for our customers we provide various options to control the flow of communication. Please see our Choice/Opt-out section below.
Choice/Opt-out
Customers who no longer wish to receive our newsletter may opt-out from receiving these communications by using the unsubscribe link at the bottom of the email or by emailing our customer support team.
Registered Customers may also opt-out from receiving communications by going to the 'Members' area of the website and ensuring that the 'Receive Newsletter' checkbox is unticked.
Notification of Changes
If we (Craftainers) change our privacy policy we will post those changes on this website so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If at any point we decide to use personally identifiable information in a manner different from that stated above, we will contact and inform our customers by way of email. Customers will always have a choice at Craftainers.
If you have any questions about this Privacy Policy, Please Click Here to Contact Us |
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